Privacy Policy

01 Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number when you fill out our contact form or reach out to us directly.
• Project information — details about your business, goals, budget, and project requirements that you share with us during consultations.
• Payment information — processed securely through third-party payment processors. We do not store your card details.
• Communications — emails and messages you send us, which we retain for the purpose of managing your project.

We also collect certain information automatically when you visit our site:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs

02 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Manage and deliver your project
• Send project updates and communication relevant to your work with us
• Process payments and send invoices
• Improve our website and services
• Comply with legal obligations

We will never use your information to send unsolicited marketing emails unless you have opted in explicitly.

03 Sharing Your Data

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted tools we use to operate our business (e.g. payment processors, email services, hosting providers) who are contractually obligated to protect your data.
• Legal requirements — if required by law or to protect the rights and safety of ByChai or others.

Any third-party tools we use are carefully vetted and governed by their own privacy policies.

04 Cookies

We use cookies and similar tracking technologies to improve your experience on our site. You can control cookies through your browser settings at any time.

In summary, we use:

• Essential cookies — required for the site to function correctly.
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics).
• Preference cookies — to remember your settings.

05 Data Retention

We retain your personal data for as long as is necessary to provide our services and comply with legal obligations. Project-related data is typically retained for 3 years after project completion. You may request deletion at any time.

06 Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@bychai.studio.

07 Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

08 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: